Botmediation is based on the concept of consensual conflict resolution, where an impartial mediator offers the possibility of independent conflict resolution in a neutral space. Botmediation transfers this to the digital space and uses the messenger app ‘Telegram’ as a mediation platform.
The Python-powered chatbot @mediationsbot conducts a mediation between two parties in a group chat. The goal of the bot is to visually work through a conflict using the infrastructure of an everyday communication medium.